Refund policy

At Melialysse, your satisfaction matters. Here is how returns and refunds work.

Your right of withdrawal (14 days)

In accordance with the law, you have 14 days from receipt of your order to change your mind, without having to give a reason.

Important: for hygiene and health protection reasons, we can only accept products that are unopened, unused and in their original, intact packaging (article L221-28 of the French Consumer Code). An opened or unsealed product cannot be returned.

How do I return a product?

Email us at contact@melialysse.fr within 14 days of receipt, with your order number and the product(s) concerned.
We will reply with the return address.
Send the product(s) back, well protected, within 14 days of your request.

Return shipping costs are your responsibility, unless the product you received is damaged or does not match your order.

Refund

Once we have received and checked the returned product, we will refund the price of the product and the original shipping costs (based on standard delivery) within 14 days at the latest, using the same payment method as your order.

Damaged or faulty product, or wrong order

A problem on arrival? Contact us within 7 days of delivery at contact@melialysse.fr, with your order number and a photo of the product and the parcel. We will offer you a replacement or a refund, at no cost to you.